We are committed to providing the highest standards of service and professionalism to our clients and business partners.
To outline our commitment to delivering outstanding service we are a member of the Australian Financial Complaints Authority (AFCA). This is an external dispute resolution service approved by the Australian Securities and Investments Commission. Our Membership Number is : 48620.
HOW TO MAKE A COMPLAINT AND THE COMPLAINTS PROCESS?
If you have a complaint, we request you follow these steps:
1. In the first instance, please contact Mayfair Finance Australia.
Telephone: 08 7222 2464
Email: info@mayfairfinanceaustralia.com.au
Mail: Mayfair Finance Australia, Adelaide Arcade, Balcony Level, Shop 143, Adelaide, SA 5000
2. If your complaint has not been resolved to your satisfaction within 5 business days, please contact our Complaints Area as detailed below:
Telephone: 03 8616 1443 Monday to Friday 9am to 5pm (AEST)
Email: resolutions@BLSSA.com.au
Fax: 03 8616 1918
Mail: BLSSA Advice Complaints, PO Box 626, Collins Street West, Melbourne VIC 3000
3. We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated.
4. In cases where your complaint will take longer to resolve, we will update you progressively.
STILL NOT SATISFIED?
If you do not think we have resolved your complaint to your satisfaction, you may take the matter – free of charge – to the relevant External Disputes Resolution Scheme (provided it is within the scheme’s terms of reference) as detailed below. You may also refer the matter to the relevant External Disputes Resolution Scheme at any time, but if our internal process is still in progress, they may request that our internal processes be complete before considering the matter further.
Our external dispute resolution service provider is the Australian Financial Complaints Authority (AFCA), which can be contacted via:
• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail: GPO Box 3 Melbourne VIC 3001
BLSSA’s external dispute resolution service provider is the Australian Financial Complaints Authority (AFCA), which can be contacted via:
• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678
• Mail: GPO Box 3 Melbourne VIC 3001